Warranty Support Information
All order placed on and after 02/26/2021 will retain a 1 year warranty coverage.
Orders made between 01/01/2020 & 02/25/2021 will retain the original the 2 year policy coverage.
Effective high flow intake and air filter confirmations may be required for warranty validity for performance turbos. Air flow restrictions and debris ingestions due to insufficient components may not qualify.
TO BEGIN A CLAIM:
|PLEASE DO NOT CONTACT SALES.|
|EMAIL OUR WARRANTY/SUPPORT DEPARTMENT DIRECTLY: SUPPORT@TURBOTIMEUSA.COM OR FILL OUT THE FORM ABOVE.|
PROFESSIONAL INSTALLATION & TUNING REQUIRED BY LICENSED, REPUTABLE DIESEL SHOP.
If you believe there may a problem with your turbocharger, do not continue to operate your vehicle. A professional certified diesel technician may be required to determine performance issues or confirm your turbocharger needs to be sent in for warranty inspection. Please contact support and begin a warranty claim immediately if recommended by your technician.
- Vehicles can have many complex variables that directly & indirectly contribute to how a turbocharger performs. A perfectly operational turbocharger may exhibit erratic or lack of performance due to other system problems included but not limited to fueling, boost leaks, unstable or loose connections, electrical systems, fuses & sensors, internal engine issues or tuning.
-As a turbocharger supplier/manufacturer we are unable to offer vehicle troubleshooting/tech advice or diagnostics. Customers experiencing performance concerns will need to have their vehicle inspected & diagnosed by a reputable certified service center. -
Warranty / Return Policy
Returns and refunds within 30 days from the date of purchase are solely for undamaged, unused and uninstalled items in the original packaging. Restock/damage fees may apply. Refunds are for uninstalled/unused items only under the discretion of Turbo Time USA.
Turbo Time USA/Turbo Time Performance upgraded turbochargers are modified from the original brand name OEM supplied turbocharger platforms. It should be noted and considered that when changing or modifying anything on your vehicle to enhance performance; there is a higher risk of system wear, damage or failure to the turbo and other parts. Racing, heavy or extreme use and modifications dramatically increase these risks.
Turbo Time USA turbochargers include a 1 year limited warranty (US Only) against error or failure in workmanship. This warranty does not cover component or material failure on parts, components, or frames provided by OEM manufacturers.
A 1 year original manufacturer warranty on electronic components. Standard warranty policy may apply directly from the original manufacturer for stock replacement turbochargers and/or components. Warranty does not cover damages or failure due to installation mistakes, user error, poor maintenance/abuse, foreign object ingestion, alterations, tampering without authorization, or any external circumstance.
Turbochargers sustaining damage or failure due to poorly performing, poorly maintained, or improperly tuned operating engine systems are not covered under warranty.
Turbochargers (and/or) components under warranty are to be returned to Turbo Time USA within 30 days of initiated claim. Failure to return a product within the time window may result in denied or voided warranty claims. Accepted warranties only cover repair or replacement of the product in question by the original owner/purchaser and is not transferable. Turbochargers sent in for warranty inspection must be complete and untampered with to be considered acceptable for inspection/analysis.
Any additional expenses in relation to the operation of the product are not covered.
Turbo Time USA holds no responsibility toward any cost including but not limited to vehicle damages/services/labor/rental costs/loss of wage/distress or any fees accrued by the use of any product whether under warranty coverage or not.
Products with active warranty claim coverage will undergo inspection and analysis to determine cause of failure/damage. Failures/damages due to error/defect in workmanship will be covered by replacement or repair of similar item under the discretion of Turbo Time USA.
Material failure of components produced by the OEM brand manufacturer are not covered. “Repairs or replacements of turbochargers due to material failure may qualify for part cost replacement meaning the cost of components or turbo will be billed to the customer for replacement.”
Customer is responsible for shipping charges on all returned items, insure packages, and provide tracking information. Turbo Time USA is not responsible for late, lost, or stolen packages as a result of carrier handling. Customer is responsible for resolving shipping claims directly with the carrier.
In the event of non qualifying damage or failure of a product, Turbo Time USA will assess damage/repair and may offer the customer a repair/replacement at part cost at our own discretion.
Any repair or replacement issued under warranty is considered a final resolution to any original order or claim, and no new coverage or guarantee may apply to the replacement/repaired product.
Cancellations must be approved prior to shipping. Any item that has already shipped must be returned according to the return policy. All policies/procedures are under the discretion of Turbo Time USA
*Attempted charge backs by a customer may result in legal actions against the customer to recover balances due plus any legal & administration fees.
**International warranty coverage only includes repair at part cost charged to the customer. Customer responsible for part/repair & shipping charges.