Terms and Conditions
IMPORTANT SHIPPING POLICY UPDATES DUE TO COVID-19:
- NEW SHIPPING CARRIER POLICIES ARE NOT REQUIRING DIRECT SIGNATURES FOR DELIVERY CONFIRMATIONS. (PACKAGES MAY BE LEFT ON THE PROPERTY)
- DELIVERIES CONFIRMED BY CARRIERS ARE NOT HONORING INSURANCE CLAIMS OF MISPLACED OR STOLEN PACKAGES.
- DURING COVID-19 CARRIERS ARE NOT GUARANTEEING EXPRESS OR OVERNIGHT DELIVERY DATES. NO INSURANCES OFFERED FOR LATE DELIVERIES.
- CUSTOMERS ARE RESPONSIBLE FOR MONITORING TRACKING INFORMATION TO ENSURE SOMEONE IS AVAILABLE OR SELECT ALTERNATE DELIVERY OPTIONS WITH TRACKING.
- BY COMPLETING A PURCHASE, THE CUSTOMER TAKES RESPONSIBILITY ENSURING DELIVERIES ARE NOT LEFT VULNERABLE TO LOSS OR THEFT.
Welcome to Turbo Time USA
Your business is greatly appreciated. To ensure customer satisfaction, we have included some important information regarding our policies.
Most orders are built to order and will ship same day or within 1-5 business days from the time payment is received.
Shipments are made Monday through Friday during business hours. If you purchase on a Friday, it may not ship until the following Monday.
Most orders with standard FedEx Ground shipping are free within the US 48 states, excluding Alaska, Hawaii, Puerto Rico, Guam, and all other U.S. territories.
Express shipping is available at the buyer's expense. Please contact us for a shipment quote to your location.
International shipments available at sole cost of buyer. Orders may be subject to additional taxes, charges & fees. Buyer responsible.
Packages are shipped SIGNATURE REQUIRED.
Customers are responsible for following tracking & reviewing important delivery information as well as ensure they are available for delivery confirmation or selective to a new delivery date or location as provided by the carrier options.
Tracking numbers available as quickly as possible once an order has processed and shipped.
Packages sustaining damages due to shipping are returnable for assessment & insurance claims to be determined by the carrier policy. Items returned without notable shipping damage are subject to restock/shipping fees.
Return Policy / Warranty:
Customer satisfaction is a top priority at Turbo Time USA.
Please contact us immediately if there are any errors with the product.
Returns and refunds within 30 days from the date of purchase are solely for undamaged, unused and uninstalled items in the original packaging. Restock/damage fees may apply of 10% or more + shipping.
Refunds are for uninstalled/unused items only under the discretion of Turbo Time USA.Our drop in VGt turbochargers include a 2 year limited warranty (US Only) against mistakes in workmanship. 1 year manufacturer warranty on electronic components. Warranty does not cover damages or failure due to installation mistakes, user error, poor maintenance/abuse, foreign object ingestion, alterations, tampering without authorization, or any external circumstance.
Turbochargers sustaining damage or failure due to poorly performing, poorly maintained, or improperly tuned operating engine systems are not covered under warranty.
Turbochargers (and/or) components under warranty are to be returned to Turbo Time USA within 30 days of initiated claim. Failure to return a product within the time window may result in denied or voided warranty claims. Warranties only cover repair or replacement of the product in question by original owner and is not transferable.
Any additional expenses in relation to the operation of the product are not covered.
Turbo Time USA holds no responsibility toward any cost including but not limited to vehicle damages/services/labor/rental costs/loss of wage/distress or any fees accrued by the use of any product whether under warranty coverage or not.
Products with active warranty claim coverage will undergo inspection and analysis to determine cause of failure/damage. Failures/damages due to product defect in workmanship will be covered by replacement or repair of similar item under the discretion of
Turbo Time USA.
Buyer is subject to shipping charges on all returned items and to insure packages.
In the event of non qualifying damage or failure of a product, Turbo Time USA will assess damage/repair and charge the customer part cost.
Cancellations must be approved prior to shipping. Any item that has already shipped must be returned according to the return policy. All policies/procedures are under the discretion of Turbo Time USA
**Attempted charge backs by a customer may result in legal actions against the customer to recover balances due plus any legal & administration fees.
International warranty coverage only includes repair at part cost charged to the customer. Customer responsible for part/repair & shipping charges.
Items that require core deposits are charged in addition to the list price at the time of purchase. A core deposit must be paid before a purchase will be processed. A customer is refunded this deposit within 7-10 days upon receipt and inspection of the core (the used auto-part).
The core must be a "like for like" OEM unit in salvageable condition to be accepted or to receive a full refund.
Buyer is responsible for the shipment of the core within 30 days. Core exchange/refund may be voided past this time period from the date of delivery.
A prepaid core return label is included with most orders (US Mainland only)
Important Additional Info:
*Some custom built turbo may cause ECU codes and require additional tuning modifications for complete performance. Turbo Time USA is not responsible for additional tuning needs, accessories, or expenses acquired by using these items.
*Most sales are for the turbo only. Additional parts: pedestals/gaskets/fittings/etc may not be included unless specified.
Terms of service
This website is operated by Turbo Time USA. Throughout the site, the terms “we”, “us”
and “our” refer to Turbo Time USA. Turbo Time USA offers this website, including all
information, tools and services available from this site to you, the user, conditioned
upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service”
and agree to be bound by the following terms and conditions (“Terms of Service”,
“Terms”), including those additional terms and conditions and policies referenced herein
and/or available by hyperlink. These Terms of Service apply to all users of the site,
including without limitation users who are browsers, vendors, customers, merchants,
and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By
accessing or using any part of the site, you agree to be bound by these Terms of
Service. If you do not agree to all the terms and conditions of this agreement, then you
may not access the website or use any services. If these Terms of Service are
considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to
the Terms of Service. You can review the most current version of the Terms of Service
at any time on this page. We reserve the right to update, change or replace any part of
these Terms of Service by posting updates and/or changes to our website. It is your
responsibility to check this page periodically for changes. Your continued use of or
access to the website following the posting of any changes constitutes acceptance of
Our store is hosted on Shopify Inc. They provide us with the online e-commerce
platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of
majority in your state or province of residence, or that you are the age of majority in your
state or province of residence and you have given us your consent to allow any of your
minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in
the use of the Service, violate any laws in your jurisdiction (including but not limited to
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be
transferred unencrypted and involve (a) transmissions over various networks; and (b)
changes to conform and adapt to technical requirements of connecting networks or
devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the
Service, use of the Service, or access to the Service or any contact on the website
through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit
or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate,
complete or current. The material on this site is provided for general information only
and should not be relied upon or used as the sole basis for making decisions without
consulting primary, more accurate, more complete or more timely sources of
information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is
not current and is provided for your reference only. We reserve the right to modify the
contents of this site at any time, but we have no obligation to update any information on
our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or
content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change,
suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website.
These products or services may have limited quantities and are subject to return or
exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images
of our products that appear at the store. We cannot guarantee that your computer
monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services
to any person, geographic region or jurisdiction. We may exercise this right on a
case-by-case basis. We reserve the right to limit the quantities of any products or
services that we offer. All descriptions of products or product pricing are subject to
change at anytime without notice, at the sole discretion of us. We reserve the right to
discontinue any product at any time. Any offer for any product or service made on this
site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other
material purchased or obtained by you will meet your expectations, or that any errors in
the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole
discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same customer account,
the same credit card, and/or orders that use the same billing and/or shipping address. In
the event that we make a change to or cancel an order, we may attempt to notify you by
contacting the e‑mail and/or billing address/phone number provided at the time the
order was made. We reserve the right to limit or prohibit orders that, in our sole
judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information
for all purchases made at our store. You agree to promptly update your account and
other information, including your email address and credit card numbers and expiration
dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor
have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as
available” without any warranties, representations or conditions of any kind and without
any endorsement. We shall have no liability whatsoever arising from or relating to your
use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and
discretion and you should ensure that you are familiar with and approve of the terms on
which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website
(including, the release of new tools and resources). Such new features and/or services
shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials
Third-party links on this site may direct you to third-party websites that are not affiliated
with us. We are not responsible for examining or evaluating the content or accuracy and
we do not warrant and will not have any liability or responsibility for any third-party
materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods,
services, resources, content, or any other transactions made in connection with any
third-party websites. Please review carefully the third-party's policies and practices and
make sure you understand them before you engage in any transaction. Complaints,
claims, concerns, or questions regarding third-party products should be directed to the
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or
without a request from us you send creative ideas, suggestions, proposals, plans, or
other materials, whether online, by email, by postal mail, or otherwise (collectively,
'comments'), you agree that we may, at any time, without restriction, edit, copy, publish,
distribute, translate and otherwise use in any medium any comments that you forward to
us. We are and shall be under no obligation (1) to maintain any comments in
confidence; (2) to pay compensation for any comments; or (3) to respond to any
We may, but have no obligation to, monitor, edit or remove content that we determine in
our sole discretion are unlawful, offensive, threatening, libelous, defamatory,
pornographic, obscene or otherwise objectionable or violates any party’s intellectual
property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including
copyright, trademark, privacy, personality or other personal or proprietary right. You
further agree that your comments will not contain libelous or otherwise unlawful, abusive
or obscene material, or contain any computer virus or other malware that could in any
way affect the operation of the Service or any related website. You may not use a false
e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or
third-parties as to the origin of any comments. You are solely responsible for any
comments you make and their accuracy. We take no responsibility and assume no
liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains
typographical errors, inaccuracies or omissions that may relate to product descriptions,
pricing, promotions, offers, product shipping charges, transit times and availability. We
reserve the right to correct any errors, inaccuracies or omissions, and to change or
update information or cancel orders if any information in the Service or on any related
website is inaccurate at any time without prior notice (including after you have submitted
We undertake no obligation to update, amend or clarify information in the Service or on
any related website, including without limitation, pricing information, except as required
by law. No specified update or refresh date applied in the Service or on any related
website, should be taken to indicate that all information in the Service or on any related
website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited
from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to
perform or participate in any unlawful acts; (c) to violate any international, federal,
provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or
violate our intellectual property rights or the intellectual property rights of others; (e) to
harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or
disability; (f) to submit false or misleading information; (g) to upload or transmit viruses
or any other type of malicious code that will or may be used in any way that will affect
the functionality or operation of the Service or of any related website, other websites, or
the Internet; (h) to collect or track the personal information of others; (i) to spam, phish,
pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k)
to interfere with or circumvent the security features of the Service or any related
website, other websites, or the Internet. We reserve the right to terminate your use of
the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be
uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will
be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of
time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk.
The service and all products and services delivered to you through the service are
(except as expressly stated by us) provided 'as is' and 'as available' for your use,
without any representation, warranties or conditions of any kind, either express or
implied, including all implied warranties or conditions of merchantability, merchantable
quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Turbo Time USA, our directors, officers, employees, affiliates, agents,
contractors, interns, suppliers, service providers or licensors be liable for any injury,
loss, claim, or any direct, indirect, incidental, punitive, special, or consequential
damages of any kind, including, without limitation lost profits, lost revenue, lost savings,
loss of data, replacement costs, or any similar damages, whether based in contract, tort
(including negligence), strict liability or otherwise, arising from your use of any of the
service or any products procured using the service, or for any other claim related in any
way to your use of the service or any product, including, but not limited to, any errors or
omissions in any content, or any loss or damage of any kind incurred as a result of the
use of the service or any content (or product) posted, transmitted, or otherwise made
available via the service, even if advised of their possibility. Because some states or
jurisdictions do not allow the exclusion or the limitation of liability for consequential or
incidental damages, in such states or jurisdictions, our liability shall be limited to the
maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Turbo Time USA and our parent,
subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors,
service providers, subcontractors, suppliers, interns and employees, harmless from any
claim or demand, including reasonable attorneys’ fees, made by any third-party due to
or arising out of your breach of these Terms of Service or the documents they
incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful,
void or unenforceable, such provision shall nonetheless be enforceable to the fullest
extent permitted by applicable law, and the unenforceable portion shall be deemed to
be severed from these Terms of Service, such determination shall not affect the validity
and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall
survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms of Service at any time by notifying us that you no
longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any
term or provision of these Terms of Service, we also may terminate this agreement at
any time without notice and you will remain liable for all amounts due up to and
including the date of termination; and/or accordingly may deny you access to our
Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service
shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or
in respect to The Service constitutes the entire agreement and understanding between
you and us and govern your use of the Service, superseding any prior or
contemporaneous agreements, communications and proposals, whether oral or written,
between you and us (including, but not limited to, any prior versions of the Terms of
Any ambiguities in the interpretation of these Terms of Service shall not be construed
against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you
Services shall be governed by and construed in accordance with the laws of United
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this
We reserve the right, at our sole discretion, to update, change or replace any part of
these Terms of Service by posting updates and changes to our website. It is your
responsibility to check our website periodically for changes. Your continued use of or
access to our website or the Service following the posting of any changes to these
Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
SECTION 21 - LEGAL CLAUSE
Legal Fees. The parties hereto agree that the non-prevailing party in any dispute, claim,
action or proceeding between the parties hereto arising out of or relating to the terms
and conditions of this Agreement or any provision thereof (a "Dispute"), shall reimburse
the prevailing party for reasonable attorney's fees and expenses incurred by the
prevailing party in connection with such Dispute; provided, however, that the Director
shall only be required to reimburse the Company for its fees and expenses incurred in
connection with a Dispute if the Director's position in such Dispute was found by the
court, arbitrator or other person or entity presiding over such Dispute to be frivolous or
advanced not in good faith.